Solutions
Server Management
Network Management Services
SAP Implementation and Support
Monitoring
Helpdesk
End User
DevOps
Kubernetes
Robotic Process Automation
Server Management
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- The purpose of the Server Management service provided by Nimbu; It is to prevent the occurrence of problems that will disrupt your system or cause performance degradation.
As Nimbu, the efficiency of your systems will increase more thanks to these processes and follow-ups that we will do for you with our experienced engineer staff.
With Server Management Service;
▪ Server monitoring, regular and efficient operation is ensured.
▪ System security and optimization is done.
▪ Problems that may occur on servers are immediately intervened.
▪ The software on the server is kept up-to-date.
▪ Your Server Management is serviced by Nimbu Engineers and always 24x7 support.
Server Systems and Applications that we provide management support:
▪ Microsoft : MS Windows Server
▪ Linux : Ubuntu, CentOS, Debian
▪ Database : MySQL, MSSQL
▪ Email : Microsoft Exchange Server
▪ Application : Apache, MS IIS, Nginx
▪ Virtualization : MS Hyper-V, Vmware
- The purpose of the Server Management service provided by Nimbu; It is to prevent the occurrence of problems that will disrupt your system or cause performance degradation.
Network Management
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- Network Management has become one of the most important areas in terms of information technologies due to many factors from communication to data processing, from accessing information to fast and secure sharing.
Diversity in new generation devices, applications running in distributed architecture and effective network management are indispensable for users who benefit from these services. It is possible to receive service without sacrificing security and performance in data centers that are growing and becoming more complex with the developing technology, with well-planned Network Technology.
If your network is flexible and manageable enough to support this, your performance will improve. As long as you keep security intact between these stages, you can ensure business continuity.
As Nimbu, we produce end-to-end solutions for all your wired and wireless network projects with our experienced engineer staff.
▪ Design and implementation of network infrastructure,
▪ Network infrastructure security analysis and installation of security systems,
▪ Establishing network connections between remote areas,
▪ Creation of redundant network infrastructures,
▪ Structured cabling
- Network Management has become one of the most important areas in terms of information technologies due to many factors from communication to data processing, from accessing information to fast and secure sharing.
SAP Implementation and Support
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- With Nimbu's experienced and expert support team, we list end-to-end SAP consultancy services according to your needs, and provide fast and measurable solutions by ensuring that systems and applications work 24/7 uninterruptedly and efficiently.
We also create long-term strategies where you can increase your operational efficiency and reduce your operating costs with new technologies and innovative solutions.
You can find the areas covered by Application Services below:
• Enterprise Architecture and Solution Architecture
• Application Implementation and System Integration
• Custom Development and Application Extension
• Application Design and User Experience
• Template Creation and Availability
• Migration and Media Transformation
• SAP System Architecture Services
• Installation Services
• Version Update and Conversion Services
• Maintenance and Monitoring Services
• Education Services
- With Nimbu's experienced and expert support team, we list end-to-end SAP consultancy services according to your needs, and provide fast and measurable solutions by ensuring that systems and applications work 24/7 uninterruptedly and efficiently.
Monitoring
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- With digitalization, the expectations of business units from Information Technologies departments are increasing day by day. As modern IT infrastructures continue to grow in size, scale, and complexity, so does the demand for higher SLAs (service level agreements). Unfortunately, the budget and resources of IT departments are not increasing at the same rate as these expectations.
As infrastructures grow and system complexity increases, systems create unprecedented amounts and diversity of logs, streams, and machine data.
Getting actionable insights from this data is a tremendous opportunity for businesses. To take advantage of this opportunity, companies need the ability to collect, analyze, visualize and respond to generated data in real time. Unfortunately, many companies do not have the infrastructure to monitor and analyze the data they can collect. Considering the long service interruptions that will be encountered when the
IT infrastructures are not properly monitored, and the problems faced by the end users, the size of the risks as well as the size of the opportunities emerge.
Nimbu enables you to deliver uninterrupted high-quality services to end users regardless of the physical location of your infrastructure: on-premises (on premise), in a hosting center (hosted), or in a public cloud environment such as Amazon AWS, Windows Azure or Nimbu Cloud.
br> • Network Monitoring,
• Physical Server Monitoring,
• Virtual Server Monitoring,
• Database Monitoring,
• Application Server Monitoring,
• Synthetic Application Monitoring
- With digitalization, the expectations of business units from Information Technologies departments are increasing day by day. As modern IT infrastructures continue to grow in size, scale, and complexity, so does the demand for higher SLAs (service level agreements). Unfortunately, the budget and resources of IT departments are not increasing at the same rate as these expectations.
Helpdesk
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- Helpdesk; It is the system where call receiving, opening/recording, solving within certain limits, routing, monitoring, measurement, reporting and closing operations regarding all call-based IT operations/services are carried out and the service provided over this system.
Level 0 Support: It is the person or technology that first receives/receives incoming calls from the customer and transfers them to the relevant support groups/service providers for a solution. Level 0 Support personnel will not work to resolve the call. Its responsibilities include:
▪ Answering the incoming call
▪ Recording event or request
▪ Transfer incident/request to relevant support groups/service providers
▪ Calling the customer for detailed information, providing up-to-date and accurate information and informing about the status of the call
▪ Monitoring the status of the call
▪ Ending the call by getting confirmation from the customer at the point where the call is resolved
1st Level Support: It is the first person to receive incoming calls from the customer. It aims to solve the transmitted problems with the highest possible rate by using the knowledge library, the question banks used to diagnose the problems, and the standard (known) solution pools created to solve the most common (known) problems. Their responsibilities include, but are not limited to:
▪ Answering an incoming call
▪ Recording event or request
▪ Providing support at the level of “Incident Management” through defined solutions to defined problems
▪ Referring unresolved problems to 2nd level support persons and other relevant service providers
▪ Calling the customer for detailed information, providing up-to-date and accurate information and informing about the status of the call
▪ To be informed about the status of the work transferred to support groups/service providers and to follow the work
Level 2 Support: It is the person who technically analyzes and resolves the incoming calls from the customer. Their responsibilities include, but are not limited to:
▪ Solving unknown problems that are out of the existing solution database
▪ Recording the implemented solutions and transferring them to the 1st level support teams as “known solution to known problem”
▪ Informing the customer about the status of the call
▪ Working with other vendors/service providers when necessary to resolve the problem, meeting with relevant support groups/service providers
▪ Preparing suggestions for improvement
- Helpdesk; It is the system where call receiving, opening/recording, solving within certain limits, routing, monitoring, measurement, reporting and closing operations regarding all call-based IT operations/services are carried out and the service provided over this system.
End User
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- It is gaining more and more importance day by day in the changing and transforming IT architecture. So much so that new solutions and applications related to End User Services are emerging day by day, and the need for support services is also growing. Nimbu produces solutions with strategic approaches in End User Support Services. In terms of End User Support Services, it is one of the strategies that makes it stand out among its competitors in terms of leadership and visionary. With the strategies we implement, we increase the maturity of our customers in terms of End User Support Services, thereby reducing costs and increasing user satisfaction.
DevOps
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- A combination of development (Dev) and operations (Ops), DevOps is a collection of people, processes, and technologies that come together to continually deliver value to customers. What does DevOps mean for teams? DevOps enables formerly disparate development, IT operations, quality engineering, and security roles to coordinate and collaborate to produce better and more reliable products. By adopting a DevOps culture along with DevOps methods and tools, teams can gain better responsiveness to customer needs, increase confidence in the applications they build, and achieve business goals more quickly. Advantages of DevOps
By adopting the DevOps culture, methods and tools, teams increase their performance and begin to produce better products faster for greater customer satisfaction. This increased collaboration and productivity is critical to meeting business goals such as: DevOps and the application lifecycle
DevOps has an impact on the application lifecycle throughout the planning, development, delivery and operation phases. Each stage is linked to the next and the stages are not role specific. In a true DevOps culture, each role relates to each of the phases to a certain extent.
- A combination of development (Dev) and operations (Ops), DevOps is a collection of people, processes, and technologies that come together to continually deliver value to customers. What does DevOps mean for teams? DevOps enables formerly disparate development, IT operations, quality engineering, and security roles to coordinate and collaborate to produce better and more reliable products. By adopting a DevOps culture along with DevOps methods and tools, teams can gain better responsiveness to customer needs, increase confidence in the applications they build, and achieve business goals more quickly. Advantages of DevOps
Kubernetes
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- There is a growing proportion of modern applications built with container technology, which are microservices packaged with their dependencies and configurations. Kubernetes (pronounced “kubernetis”) is open source software for deploying and managing these containers at scale. It also means ship's helmsman or pilot in Greek. Build, deliver, and scale containerized apps faster with Kubernetes, sometimes referred to as “k8s” or “k-eights.” The way Kubernetes works
As applications grow and spread across multiple containers distributed across different servers, running them becomes even more complex. To manage this complexity, Kubernetes provides an open source API that controls how and where containers run. Kubernetes organizes clusters of virtual machines and schedules containers to run on those virtual machines based on available compute resources and the resource requirements of each container. Containers are grouped into pods, which are the core processing unit for Kubernetes, and these pods scale to your desired state. Kubernetes also automatically manages service discovery, consolidates load balancing, monitors resource allocation, and scales based on compute usage. It also checks the health of individual resources and allows applications to self-heal by automatically restarting or replicating containers. Why use Kubernetes?
Keeping containerized applications running can be a complex task, as they often contain many containers deployed on different machines. Kubernetes provides a way for you to schedule and deploy these containers and scale and manage their lifecycles to your desired state. Leverage Kubernetes to implement your container-based applications in a portable, scalable, and extensible way.
- There is a growing proportion of modern applications built with container technology, which are microservices packaged with their dependencies and configurations. Kubernetes (pronounced “kubernetis”) is open source software for deploying and managing these containers at scale. It also means ship's helmsman or pilot in Greek. Build, deliver, and scale containerized apps faster with Kubernetes, sometimes referred to as “k8s” or “k-eights.” The way Kubernetes works
Robotic Automation
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- What is Robotic Process Automation?
Robotic Process Automation (RPA) is software used to automate repetitive, rule-based tasks such as moving files and folders or extracting data from documents. Instead of leaving these repetitive tasks to human workers, RPA bots can perform them on demand much more quickly. RPA is a tool that enables organizations to create efficiency in their operations through intelligent automation. It is also easy to install and work on any platform.
What Tasks Can Robotic Process Automation (RPA) Automate for You?
• Manual and Repetitive jobs
• High Volume jobs
• Jobs in multiple systems
What are the Benefits of Robotic Process Automation?
• Processing cycle times are much faster compared to manual approaches.
• Bots can be used 24/7 without interruption.
• Routine tasks are performed the same way every time.
• Bots comply with regulations and provide a history of audit trails.
• Bots do not make human errors such as typos.
• The underlying legacy system remains unaffected, reducing the burden on IT.
• Employees are freed to work on higher value and more satisfying jobs.
Robotic Process Automation Examples
Robotic Process Automation (RPA) software is flexible and can be applied to any business process to achieve a range of different goals. Here are a few examples of what RPA bots can do for you:
• Launch various applications and login automatically
• Opening emails and their attachments
• Copying and pasting data, moving files and folders
• Process data by following logical rules or making calculations
• Extracting data from documents, filling out forms, combining data from multiple sources
• Placing data in reports and dashboards by extracting or reformatting
• Reproducing information by collecting data from the web, including social media
• Integrate with enterprise tools by connecting to system APIs or reading or writing databases
- What is Robotic Process Automation?
